Over time we receive many "Frequently Asked Questions" (aka: FAQs) to common connection problems, email problems, and other related issues. Here we have compiled a list of the most commonly asked questions and we advise that you always look here first to see if the problem you have can be solved by the answers on the following pages.

This page updated on: 5/8/2006

Dial-Up Connection and Modem:

1. Why does Outlook Express hang up the dial-up connection when I check email?
2. How do I make changes to my information in the Tellurian Networks Dialer?
3. Why does a window appear asking for my username and password repeatedly?
4. How can I access AOL using Tellurian Networks?
5. Why can I only connect at 26.4K, 31.2K, or less?
6. Why does the dialer say there is no dial tone?
7. Why does the dialer say the modem is not responding?
8. When I try to connect, why do I get error "wrong information specified"?
9. I think I'm having problems with my modem, what should I do?
10. How do I force a v.90 connection with my v.92 modem?
11. Why can't I save my dial-up password with Windows 95?
12. Why am I getting a false busy signal or why do I hear a recorded message through my modem?
13. Why am I having problems connecting using my Eicon DIVA ISDN modem supplied by Sprint?
14. Why does a box appear on my screen which asks if I want to stay connected then counts down to 0 and disconnects?
15. With a Mac or iMac running OS 8.6/9.x, I am getting an error message "The remote side is not responding properly" when trying to connect.

DSL (Digital Subscriber Line) Connection:

1. Why can I not access the Internet after setting-up and installing Tellurian Networks Residential DSL service?
2. How do I update the firmware of my Tellurian Networks supplied Cayman DSL router?

E-Mail and Tellurian Webmail:

1. NEW! How to do I find the "message header" information for email that I have received?
2. Why am I receiving email that does not have my email address listed in the To: field?
3. I am getting error messages for email that I never sent. Am I infected with a virus?
4. Why do I receive an error using my e-mail?
5. Why do I get a "Secure Password Authentication" error when I check my e-mail?
6. Why do I get "No Sender Specified" when I try to send e-mail in Outlook Express?
7. Why does downloading get stuck when using Outlook Express or Netscape Messenger for e-mail?
8. Why do I get a message from "postmaster" about my "mail quota limit" when using Tellurian Webmail?
9. Why will Outlook Express not allow me to download certain attachments and why is the security option "greyed" out?
10. Why does Microsoft Outlook Express or Microsoft Outlook report an error when downloading messages and why do I keep getting the same messages over and over?
11. Why do I get an SSL certificate error when using Eudora for email?

SPAM, Viruses, Spyware, and Anti-Virus Programs:

1. I think I may be infected with spyware as I am getting bombarded with pop-up advertisements and my computer is generally slow as of late. How do I get rid of this spyware?
2. How can I disable the "Preview Pane" in Microsoft Outlook Express to prevent e-mail messages from automatically loading and potentially loading an attached virus?
3. Is there a way that I can delete or filter unwanted e-mail such as SPAM before I download it?
4. Why can I not get my e-mail after upgrading to Norton AntiVirus 2002?
5. Why do I get so much unwanted e-mail messages (SPAM) and what can I do about stopping it?
6. I recently installed Norton AntiVirus, why can't I now check my email with Outlook Express?

Web Browser and Internet:

1. Why am I having problems browsing the web with Internet Explorer?
2. How can I set Tellurian Networks as my start page?
3. How do I change my Start Page in Internet Explorer or Netscape?
4. How do I clear my history and delete Temporary Internet Files in Internet Explorer?
5. Why can't I open a specific Internet web site?
6. Why when I click on a link do I get an error about not being able to find the site?
7. How can I disable the "Content Advisor" in Internet Explorer?

Other:

1. Why do I get an error about negotiating a compatible set of network protocols?
2. How can I reinstall the Tellurian Networks Dialer from my Tellurian Setup CD?
3. Why does the Tellurian Setup CD say 'Setup has detected you already have the latest version of Internet Explorer'?